Fitness Professional Program FAQs

1. Fitness Professional Discount Terms

• Fitness Professionals receive 25% off the Original Recommended Retail Price (AUD).
• Orders are to be made for personal use rather than re-selling/wholesale purposes.
• Sharing Fitness Professional Discount codes is not permitted; and 1 Fitness Professional Discount per person is required.

2. Set Up

• Please apply for our Fitness Professional Program by filling out the online contact form.
• You are required to provide proof of certification (i.e. training certificate, a payslip from your gym, yoga studio or a business card).

3. Orders

• Once set-up as a Fitness Professional in our system, orders can be made through our online store (subject to availability) using the login code and discount code provided by Factory X Pty Ltd. Please contact alexia@factoryx.com.au in the event that the discount code is not functioning properly.
• Discounts apply to full price items. Sale items with the Fitness Professional discount of 25% off Original RRP can be purchased by emailing alexia@factoryx.com.au.
• Online Ordering Process:
  1. Login Username (Fitness Professional’s email address), and login code can be used to enter the site.
  2. Items of choice can be selected and added to cart.
  3. A coupon code sent via email can be used to generate the Fitness Professional Discount at checkout.
  4. Payment can be made using Paypal or Credit Card at Checkout.
  5. Orders are picked and packed within one week of payment.
  6. Order is shipped using TNT/Aus Post for Local deliveries, and DHL for International Deliveries. Tracking details are sent to the Fitness Professional upon shipment.

4. Pricing

• All Prices are represented in Australian Dollars.
• Payment is to be made prior to shipment.

5. Shipping

• Local Shipping rate is $10AUD per shipment (Via Australia Post).
• International Shipping rate is $25AUD.
• Tracking details are supplied to the purchaser upon shipment.
• Shipments are to be made solely to the billing and shipping address as per the Fitness Professional Contact form.

6. Contacts