Refund policy

There is no GST charged on international orders.

We maintain price parity between local and offshore customers.

There are additional charges for handling of international orders.

All prices online DO NOT include any relevant overseas duties (including import GST/VAT), clearance or handling charges and other customs or import charges that you may incur. Customs and import fees are the responsibility of the person receiving the parcel, and are NOT included in the cost of delivery. Please check with your country’s customs service prior to purchasing. No reimbursement will be made on international duties and handling charges.

L'urv Online does not offer any assistance in this process.

Order Tracking

To track your orders please login to your account or check your shipping email and visit the tracking link made available to you.

Delivery Address

L'urv Online recommends customers provide a secure delivery address, for example your place of employment. L'urv Online is not responsible for lost/stolen parcels.